<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <!-- saved from url=http://www.eds.com/01annual/ --> <html> <head><meta http-equiv="content-type" content="text/html;charset=iso-8859-1"> <LINK REL=StyleSheet HREF="../../style.css" TYPE="text/css" MEDIA=screen> <title>EDS Rapport Annuel 2001- Lettre</title> <script language="JavaScript"> // Determine Browser Javascript Compliance if (document.images) { // manipulate image object here } // Preload Rollover Images if (document.images) { trustOn = new Image(); trustOff = new Image(); peopleOn = new Image(); peopleOff = new Image(); innovationsOn = new Image(); innovationsOff = new Image(); commitmentsOn = new Image() commitmentsOff = new Image(); leadershipOn = new Image(); leadershipOff = new Image(); letterOn = new Image(); letterOff = new Image(); financialsOn = new Image(); financialsOff = new Image(); proxyOn = new Image(); proxyOff = new Image(); downloadsOn = new Image(); downloadsOff = new Image(); searchOn = new Image (); searchOff = new Image (); letter02On = new Image (); letter02Off = new Image (); letter03On = new Image (); letter03Off = new Image (); letter04On = new Image (); letter04Off = new Image (); letter05On = new Image (); letter05Off = new Image (); letter06On = new Image (); letter06Off = new Image (); letter07On = new Image (); letter07Off = new Image (); letter02On.src = "../images/letter_02b.gif"; letter02Off.src = "../images/letter_02.gif"; letter03On.src = "../images/letter_03b.gif"; letter03Off.src = "../images/letter_03.gif"; letter04On.src = "../images/letter_04b.gif"; letter04Off.src = "../images/letter_04b.gif"; letter05On.src = "../images/letter_05b.gif"; letter05Off.src = "../images/letter_05.gif"; letter06On.src = "../images/letter_06b.gif"; letter06Off.src = "../images/letter_06.gif"; letter07On.src = "../images/letter_07b.gif"; letter07Off.src = "../images/letter_07.gif"; trustOn.src = "../../images/01_01b.gif"; trustOff.src = "../../images/01_01.gif"; peopleOn.src = "../../images/02_04b.gif"; peopleOff.src = "../../images/02_04.gif"; innovationsOn.src= "../../images/02_05b.gif"; innovationsOff.src = "../../images/02_05.gif"; commitmentsOn.src = "../../images/02_06b.gif"; commitmentsOff.src = "../../images/02_06.gif"; leadershipOn.src = "../../images/02_07b.gif"; leadershipOff.src = "../../images/02_07.gif"; letterOn.src = "../../images/04_03b.gif"; letterOff.src = "../../images/04_03.gif"; financialsOn.src = "../../images/04_04b.gif"; financialsOff.src = "../../images/04_04.gif"; proxyOn.src = "../../images/04_05b.gif"; proxyOff.src = "../../images/04_05.gif"; downloadsOn.src = "../../images/04_06b.gif"; downloadsOff.src = "../../images/04_06.gif"; searchOn.src = "../../images/04_07b.gif"; searchOff.src = "../../images/04_07.gif"; title  = new Image();  title.src = "../images/letter_title.gif"; title_a01  = new Image();  title_a01.src = "images/fr_letter_title01b.gif"; letter_a01On = new Image(); letter_a01On.src = "../images/1_orange.gif"; letter_a01Off = new Image(); letter_a01Off.src = "../images/1_blue.gif"; title_a02  = new Image();  title_a02.src = "images/fr_letter_title02b.gif"; letter_a02On = new Image(); letter_a02On.src = "../images/2_orange.gif"; letter_a02Off = new Image(); letter_a02Off.src = "../images/2_blue.gif"; title_a03  = new Image();  title_a03.src = "images/fr_letter_title03b.gif"; letter_a03On = new Image(); letter_a03On.src = "../images/3_orange.gif"; letter_a03Off = new Image(); letter_a03Off.src = "../images/3_orange.gif"; title_a04  = new Image();  title_a04.src = "images/fr_letter_title04b.gif"; letter_a04On = new Image(); letter_a04On.src = "../images/4_orange.gif"; letter_a04Off = new Image(); letter_a04Off.src = "../images/4_blue.gif"; title_a05  = new Image();  title_a05.src = "images/fr_letter_title05b.gif"; letter_a05On = new Image(); letter_a05On.src = "../images/5_orange.gif"; letter_a05Off = new Image(); letter_a05Off.src = "../images/5_blue.gif"; title_a06  = new Image();  title_a06.src = "images/fr_letter_title06b.gif"; letter_a06Off = new Image(); letter_a06Off.src = "../images/6_blue.gif"; letter_a06On = new Image(); letter_a06On.src = "../images/6_orange.gif"; } function onbutton (BTNid)         {         document.images["title"].src = eval("title_" + BTNid + ".src");         document.images[BTNid].src = eval("letter_" + BTNid + "On.src");         } function offbutton (BTNid)         {         document.images["title"].src = eval("title.src");          document.images[BTNid].src = eval("letter_" + BTNid + "Off.src");        } // Rollover Functions function activate(image_name) { if (document.images) { document[image_name].src = eval(image_name + "On.src"); } } function deactivate(image_name) { if (document.images) { document[image_name].src = eval(image_name + "Off.src"); } } </script> </head> <body bgcolor="#ffffff" text="#3f3f3f" alink="#0f3a68" vlink="#0f3a68" link="#0f3a68"> <table border="0" cellpadding="0" cellspacing="0"> 	<tr> 		<td> 	<table border="0" cellpadding="0" cellspacing="0" width="184"> 		<tr> 			<td width="13" height="65"></td> 			<td height="65" width="170"><a href="http://www.eds.com" target="_new"> 				 <img src="../../images/logo.gif" width="110" 				height="53" border="0" alt="eds" name="eds" id="eds"></a></td> 		</tr> 		<tr> 			<td width="13" height="5" colspan=2></td> 		</tr> 	</table> 	<table border="0" cellpadding="0" cellspacing="0"> 		<tr> 			<td width="159"></td> 			<td> <a onMouseOver="activate('trust')" 				onMouseOut="deactivate('trust')" href="../../trust.html"> 				 <img name="trust" src="../../images/01_01.gif" 				width="52" height="13" border="0" alt="trust" id="trust"></a></td> 		</tr> 	</table> 	<table border="0" cellpadding="0" cellspacing="0" width="272"> 		<tr> 			<td> <img src="../../images/02_01.gif" width="13" 				height="23" border="0" alt="" name="02_01" id="02_01"></td> 			<td><a href="../../index2.html"> 				 <img src="../../images/02_02.gif" width="110" height="23" 				border="0" alt="2001 annual home" name="home" id="home"></a></td> 			<td><a href="http://www.eds.com" target="_new"> 				 <img src="../../images/02_03.gif" width="62" height="23" 				border="0" alt="eds.com" name="eds.com" id="eds.com"></a></td> 			<td> <a onMouseOver="activate('people')" 				onMouseOut="deactivate('people')" 				href="../../people/people.html"> 				 <img name="people" src="../../images/02_04.gif" 				width="105" height="23" border="0" alt="people" id="people"></a></td> 			<td> <a onMouseOver="activate('innovations')" 				onMouseOut="deactivate('innovations')" 				href="../../innovations/innovations.html"> 				 <img name="innovations" src="../../images/02_05.gif" 				width="147" height="23" border="0" alt="innovations" id="innovations"></a></td> 			<td> <a onMouseOver="activate('commitments')" 				onMouseOut="deactivate('commitments')" 				href="../../commitments/commitments.html"> 				 <img name="commitments" src="../../images/02_06.gif" 				width="130" height="23" border="0" alt="commitments" id="commitments"></a></td> 			<td> <a onMouseOver="activate('leadership')" 				onMouseOut="deactivate('leadership')" 				href="../../leadership/leadership.html"> 				 <img name="leadership" src="../../images/02_07.gif" width="118" 				height="23" border="0" alt="leadership" id="leadership"></a></td> 		</tr> 	</table> 	<table border="0" cellpadding="0" cellspacing="0"> 		<tr bgcolor="#a0cbd9"> 			<td height="1" width="13"></td> 			<td height="1"></td> 			<td height="1"></td> 			<td height="1"></td> 			<td height="1"></td> 			<td height="1" width="13"></td> 		</tr> 		<tr> 			<td height="1" width="13"> <img src="../../images/03_01.gif" 				width="13" height="29" border="0" alt="" name="03_01" id="03_01"></td> 			<td height="1"> <img src="../../images/03_02.gif" 				width="172" height="29" border="0" alt="" name="03_02" id="03_02"></td> 			<td height="1"> <img src="../../images/03_03.gif" 				height="29" border="0" width="158" alt="" name="03_03" id="03_03"></td> 			<td height="1"> <img src="../../images/03_04.gif" 				width="168" height="29" border="0" alt="" name="03_04" id="03_04"></td> 			<td height="1"> <img src="../../images/03_05.gif" 				width="174" height="29" border="0" alt="" name="03_05" id="03_05"></td> 			<td height="1" width="13"></td> 		</tr> 		<tr bgcolor="#a0cbd9"> 			<td height="1" width="13"></td> 			<td height="1"></td> 			<td height="1"></td> 			<td height="1"></td> 			<td height="1"></td> 			<td height="1" width="13"></td> 		</tr> 	</table> 	<table border="0" cellpadding="0" cellspacing="0"> 		<tr> 			<td> <img src="../../images/04_01.gif" width="13" 				height="23" border="0" alt="" name="04_01" id="04_01"></td> 			<td> <img src="../../images/04_02.gif" width="172" 				height="23" border="0" alt="" name="04_02" id="04_02"></td> 			<td><a href="letter.html"> 				 <img name="letter" src="../../images/04_03b.gif" 				width="158" height="23" border="0" alt="chairman's letter" id="letter"></a></td> 			<td> <a onMouseOver="activate('financials')" 				onMouseOut="deactivate('financials')" 				href="../../finance/ffi_highlights.html"> 				 <img name="financials" src="../../images/04_04.gif" 				width="94" height="23" border="0" alt="financials" id="financials"></a></td> 			<td> <a onMouseOver="activate('proxy')" 				onMouseOut="deactivate('proxy')" 				href="../../proxy.html"> 				 <img name="proxy" src="../../images/04_05.gif" 				width="74" height="23" border="0" alt="proxy" id="proxy"></a></td> 			<td> <a onMouseOver="activate('downloads')" 				onMouseOut="deactivate('downloads')" 				href="../../downloads.html"> 				 <img name="downloads" src="../../images/04_06.gif" 				width="100" height="23" border="0" alt="downloads" id="downloads"></a></td> 			<td> <a onMouseOver="activate('search')" 				onMouseOut="deactivate('search')" 				href="../../search.html"> 				 <img name="search" src="../../images/04_07.gif" 				width="74" height="23" border="0" alt="search" id="search"></a></td> 		</tr> 	</table> 	<table border="0" cellpadding="0" cellspacing="0" width=675> 		<tr> 			<td><img src="images/fr_letter_01.gif" alt="letter" width=185 height=19></td> 			<td width=20></td> 			<td width=225></td> 			<td width=245></td> 		</tr> 		<tr align=right> 			<td> 				<table cellspacing=0 cellpadding=2> 					<tr> 						<td><A HREF="letter.html" onmouseover="onbutton('a01');return true" onmouseout="offbutton('a01');return true"><IMG SRC="../images/1_blue.gif" WIDTH="14" HEIGHT="14" ALT="page 1" NAME="a01" id="a01" BORDER=0></A></td> 						<td><A HREF="letter03.html" onmouseover="onbutton('a02');return true" onmouseout="offbutton('a02');return true"><IMG SRC="../images/2_blue.gif" WIDTH="14" HEIGHT="14" ALT="page 2" NAME="a02" id="a02" BORDER=0></A></td> 						<td><A HREF="letter04.html" onmouseover="onbutton('a03');return true" onmouseout="offbutton('a03');return true"><IMG SRC="../images/3_orange.gif" WIDTH="14" HEIGHT="14" ALT="page 3" NAME="a03" id="a03" BORDER=0></A></td> 						<td><A HREF="letter05.html" onmouseover="onbutton('a04');return true" onmouseout="offbutton('a04');return true"><IMG SRC="../images/4_blue.gif" WIDTH="14" HEIGHT="14" ALT="page 4" NAME="a04" id="a04" BORDER=0></A></td> 						<td><A HREF="letter06.html" onmouseover="onbutton('a05');return true" onmouseout="offbutton('a05');return true"><IMG SRC="../images/5_blue.gif" WIDTH="14" HEIGHT="14" ALT="page 5" NAME="a05" id="a05" BORDER=0></A></td> 						<td><A HREF="letter07.html" onmouseover="onbutton('a06');return true" onmouseout="offbutton('a06');return true"><IMG SRC="../images/6_blue.gif" WIDTH="14" HEIGHT="14" ALT="page 6" NAME="a06" id="a06" BORDER=0></A></td> 					</tr> 				</table> 			</td> 			<td width=20></td> 			<td align=right><IMG SRC="../images/letter_title.gif" WIDTH="350" HEIGHT="19" ALT="title" name="title" id="title" BORDER=0></td> 			<td width=245 height=14></td> 		</tr> 	</table> 				<TABLE BORDER=0 CELLPADDING=5 CELLSPACING=0 WIDTH=675> 					<TR> 						<TD WIDTH=185 VALIGN=TOP ROWSPAN=2> 							<P><A HREF="../en/letter.html"><IMG name="english" SRC="../images/english.gif" WIDTH="185" HEIGHT="15" ALT="english" BORDER=0></A><BR> <A HREF="../ca/letter.html"><IMG name="espanol" SRC="../images/espanol.gif" WIDTH="185" HEIGHT="15" ALT="espanol" BORDER=0></A><BR> <A HREF="../es/letter.html"><IMG name="espanol_latin" SRC="../images/espanol_latin.gif" WIDTH="185" HEIGHT="15" ALT="espanol_latin" BORDER=0></A><BR> <A HREF="../pt/letter.html"><IMG name="portuges" SRC="../images/portuges.gif" WIDTH="185" HEIGHT="15" ALT="portugues" BORDER=0></A><BR> <A HREF="../fr/letter.html"><IMG name="francais" SRC="../images/francais.gif" WIDTH="185" HEIGHT="15" ALT="fran&ccedil;ais" BORDER=0></A><BR> <A HREF="../de/letter.html"><IMG name="deutsch" SRC="../images/deutsch.gif" WIDTH="185" HEIGHT="15" ALT="deutsch" BORDER=0></A><BR> <A HREF="../it/letter.html"><IMG name="italiano" SRC="../images/italiano.gif" WIDTH="185" HEIGHT="15" ALT="italiano" BORDER=0></A><BR> <A HREF="../sv/letter.html"><IMG name="svenska" SRC="../images/svenska.gif" WIDTH="185" HEIGHT="15" ALT="svenska" BORDER=0></A><BR> <A HREF="../zh/letter.html"><IMG name="chinese" SRC="../images/chinese.gif" WIDTH="185" HEIGHT="15" ALT="chinese" BORDER=0></A><BR> <A HREF="../ja/letter.html"><IMG name="japanese" SRC="../images/japanese.gif" WIDTH="185" HEIGHT="15" ALT="japanese" BORDER=0></A><BR> <A HREF="../ko/letter.html"><IMG name="korean" SRC="../images/korean.gif" WIDTH="185" HEIGHT="15" ALT="korean" BORDER=0></A></P> <A HREF="../../leadership/francais/francais.htm"><IMG name="bio" SRC="images/fr_bio.gif" WIDTH="118" HEIGHT="13" ALT="bio" BORDER=0></A></P> 						</TD> 						<TD WIDTH=5 VALIGN=TOP ROWSPAN=2> <IMG SRC="../../images/blue.gif" WIDTH="1" HEIGHT="400" ALT="" name="blue"> 						</TD> 						<TD WIDTH=485 VALIGN=TOP> 							<P><IMG SRC="../images/foto_brown03.jpg" WIDTH="264" HEIGHT="155" ALT="photo de la lettre" name="photo"></P> 							<P><IMG SRC="images/fr_letter_title03.gif" WIDTH="350" HEIGHT="19" ALT="titre de la lettre" name="title4"></P> 							<P>Si l&#39;excellence du service, la transformation num&eacute;rique et les acquisitions strat&eacute;giques&nbsp;jouent un r&ocirc;le ind&eacute;niable dans la croissance d&#39;EDS, <I>sa r&eacute;ussite repose avant tout sur le succ&egrave;s de nos clients,</I> un facteur essentiel au centre m&ecirc;me des activit&eacute;s de notre soci&eacute;t&eacute;. C&#39;est en d&eacute;veloppant des solutions d&#39;une valeur in&eacute;gal&eacute;e et en les menant &agrave; terme que nous optimisons les proc&eacute;dures de nos clients.</P> 							<P>Nous leur offrons la technologie, le talent, l&#39;expertise et l&#39;engagement de plus de 140&nbsp;000 collaborateurs dans le monde. Nous avons, par exemple, assist&eacute; Telstra&nbsp;- la plus importante soci&eacute;t&eacute; de t&eacute;l&eacute;coms d&#39;Australie&nbsp;- avec le transfert de 189&nbsp;000 clients provenant d&#39;une autre soci&eacute;t&eacute; australienne qui fermait son r&eacute;seau, et cela en trois jours seulement. Cette op&eacute;ration s&#39;est d&eacute;roul&eacute;e sans aucune interruption de service pour les clients concern&eacute;s.</P> 							<P>D&#39;une toute autre mani&egrave;re, nous avons d&eacute;montr&eacute;, le 11 septembre 2001, l&#39;efficacit&eacute; de nos services et l&#39;&eacute;tendue de nos performances.</P> 							<P>EDS a permis &agrave;   l&#39;U.S. Navy de rester op&eacute;rationnelle, et &agrave; la Croix Rouge am&eacute;ricaine de traiter un volume d&#39;appels sans pr&eacute;c&eacute;dent. Notre syst&egrave;me de t&eacute;l&eacute;communication a ainsi permis de collecter les dons de milliers de personnes, s&#39;&eacute;levant &agrave; plus de 7,1 millions de dollars, pendant les heures critiques suivant les attaques perp&eacute;tr&eacute;es sur le World Trade Center et le Pentagone. Alors que les syst&egrave;mes vitaux d&#39;Electronic Broking Services, situ&eacute;s non loin du site des attaques, mena&ccedil;aient d&#39;&ecirc;tre coup&eacute;s, nous avons organis&eacute; une livraison de fuel pour que leurs g&eacute;n&eacute;rateurs continuent de fonctionner. Et lorsque les bureaux de la Canadian Imperial Bank of Commerce Oppenheimer, situ&eacute;s dans le World Financial Center, ont &eacute;t&eacute; d&eacute;truits, EDS a &eacute;tabli une ligne t&eacute;l&eacute;phonique d&#39;urgence dans son laboratoire de Toronto pour que la banque puisse poursuivre ses activit&eacute;s en bourse &agrave; la r&eacute;ouverture du New York Stock Exchange. </P> 							<P><B>Ce sont l&agrave; de vraies performances. Les performances engendrent la confiance et la confiance est la pierre angulaire des affaires. </B></P> 						</TD> 					</TR> 					<TR> 						<TD ALIGN=RIGHT> <A HREF="letter05.html"><IMG SRC="../images/arrow.gif" WIDTH="12" HEIGHT="9" ALT="arrow" name="arrow" BORDER=0></A> 						</TD> 					</TR> 				</TABLE> 	</td> 	</tr> </table> </body> </html> 
