<html>  <head> <meta http-equiv="Content-Type" content="text/html; charset=windows-1252"> <title>Nouvelle page 1</title> <meta name="GENERATOR" content="Microsoft FrontPage 4.0"> <meta name="ProgId" content="FrontPage.Editor.Document"> <meta name="Microsoft Theme" content="ikmonglets 110, default"> <meta name="Microsoft Border" content="tl"> </head>  <body bgcolor="#FFFFE6" text="#414A63" link="#006666" vlink="#FF9900" alink="#008080"><!--msnavigation--><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td><!--mstheme--><font face="Arial"><!--mstheme--></font><table border="0" width="108%">   <tr>     <td width="28%"><!--mstheme--><font face="Arial">       <p align="center"><a href="mailto:jmblancherie@i-km.com"><img border="0" src="kmf/logikm2.gif" align="left"></a></p>     <!--mstheme--></font></td>     <td width="80%"><!--mstheme--><font face="Arial"><font face="Arial" size="5" color="#FFFFFF"><b><img src="_derived/Conference_Echos.htm_cmp_ikmonglets110_bnr.gif" width="820" height="25" border="0" alt="Conference_Echos"></b></font>=<!--mstheme--></font></td>   </tr> </table><!--mstheme--><font face="Arial"><!--mstheme--></font></td></tr><!--msnavigation--></table><!--msnavigation--><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td valign="top" width="1%"><!--mstheme--><font face="Arial">&nbsp; <p><font face="Times New Roman" size="2"><script language="JavaScript"><!-- MSFPhover =    (((navigator.appName == "Netscape") &&    (parseInt(navigator.appVersion) >= 3 )) ||    ((navigator.appName == "Microsoft Internet Explorer") &&    (parseInt(navigator.appVersion) >= 4 )));  function MSFPpreload(img)  {   var a=new Image(); a.src=img; return a;  } // --></script><script language="JavaScript"><!-- if(MSFPhover) { MSFPnav1n=MSFPpreload("_derived/home_cmp_ikmonglets110_vbtn.gif"); MSFPnav1h=MSFPpreload("_derived/home_cmp_ikmonglets110_vbtn_a.gif"); } // --></script><a href="./" language="JavaScript" onmouseover="if(MSFPhover) document['MSFPnav1'].src=MSFPnav1h.src" onmouseout="if(MSFPhover) document['MSFPnav1'].src=MSFPnav1n.src"><img src="_derived/home_cmp_ikmonglets110_vbtn.gif" width="167" height="15" border="0" alt="Accueil" name="MSFPnav1"></a><br><script language="JavaScript"><!-- if(MSFPhover) { MSFPnav2n=MSFPpreload("_derived/km_forum_2003.htm_cmp_ikmonglets110_vbtn.gif"); MSFPnav2h=MSFPpreload("_derived/km_forum_2003.htm_cmp_ikmonglets110_vbtn_a.gif"); } // --></script><a href="km_forum_2003.htm" language="JavaScript" onmouseover="if(MSFPhover) document['MSFPnav2'].src=MSFPnav2h.src" onmouseout="if(MSFPhover) document['MSFPnav2'].src=MSFPnav2n.src"><img src="_derived/km_forum_2003.htm_cmp_ikmonglets110_vbtn.gif" width="167" height="15" border="0" alt="KM Forum 2003" name="MSFPnav2"></a><br><script language="JavaScript"><!-- if(MSFPhover) { MSFPnav3n=MSFPpreload("_derived/SIC2003.doc_cmp_ikmonglets110_vbtn.gif"); MSFPnav3h=MSFPpreload("_derived/SIC2003.doc_cmp_ikmonglets110_vbtn_a.gif"); } // --></script><a href="SIC2003.doc" language="JavaScript" onmouseover="if(MSFPhover) document['MSFPnav3'].src=MSFPnav3h.src" onmouseout="if(MSFPhover) document['MSFPnav3'].src=MSFPnav3n.src"><img src="_derived/SIC2003.doc_cmp_ikmonglets110_vbtn.gif" width="167" height="15" border="0" alt="Sminaire europen" name="MSFPnav3"></a><br><script language="JavaScript"><!-- if(MSFPhover) { MSFPnav4n=MSFPpreload("_derived/telmi.htm_cmp_ikmonglets110_vbtn.gif"); 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MSFPnav6h=MSFPpreload("_derived/km_europe_2002.htm_cmp_ikmonglets110_vbtn_a.gif"); } // --></script><a href="km_europe_2002.htm" language="JavaScript" onmouseover="if(MSFPhover) document['MSFPnav6'].src=MSFPnav6h.src" onmouseout="if(MSFPhover) document['MSFPnav6'].src=MSFPnav6n.src"><img src="_derived/km_europe_2002.htm_cmp_ikmonglets110_vbtn.gif" width="167" height="15" border="0" alt="KM Europe 2002" name="MSFPnav6"></a><br><script language="JavaScript"><!-- if(MSFPhover) { MSFPnav7n=MSFPpreload("_derived/colloque_competences.doc_cmp_ikmonglets110_vbtn.gif"); MSFPnav7h=MSFPpreload("_derived/colloque_competences.doc_cmp_ikmonglets110_vbtn_a.gif"); } // --></script><a href="colloque_competences.doc" language="JavaScript" onmouseover="if(MSFPhover) document['MSFPnav7'].src=MSFPnav7h.src" onmouseout="if(MSFPhover) document['MSFPnav7'].src=MSFPnav7n.src"><img src="_derived/colloque_competences.doc_cmp_ikmonglets110_vbtn.gif" width="167" height="15" border="0" alt="KM et comptences" name="MSFPnav7"></a><br><script language="JavaScript"><!-- if(MSFPhover) { MSFPnav8n=MSFPpreload("_derived/bottom-up_km.htm_cmp_ikmonglets110_vbtn.gif"); MSFPnav8h=MSFPpreload("_derived/bottom-up_km.htm_cmp_ikmonglets110_vbtn_a.gif"); } // --></script><a href="bottom-up_km.htm" language="JavaScript" onmouseover="if(MSFPhover) document['MSFPnav8'].src=MSFPnav8h.src" onmouseout="if(MSFPhover) document['MSFPnav8'].src=MSFPnav8n.src"><img src="_derived/bottom-up_km.htm_cmp_ikmonglets110_vbtn.gif" width="167" height="15" border="0" alt="Bottom-Up KM" name="MSFPnav8"></a><br><script language="JavaScript"><!-- if(MSFPhover) { MSFPnav9n=MSFPpreload("_derived/memoire_des_evenements.htm_cmp_ikmonglets110_vbtn.gif"); MSFPnav9h=MSFPpreload("_derived/memoire_des_evenements.htm_cmp_ikmonglets110_vbtn_a.gif"); } // --></script><a href="memoire_des_evenements.htm" language="JavaScript" onmouseover="if(MSFPhover) document['MSFPnav9'].src=MSFPnav9h.src" onmouseout="if(MSFPhover) document['MSFPnav9'].src=MSFPnav9n.src"><img src="_derived/memoire_des_evenements.htm_cmp_ikmonglets110_vbtn.gif" width="167" height="15" border="0" alt="Memoire des evenements" name="MSFPnav9"></a><br><script language="JavaScript"><!-- if(MSFPhover) { MSFPnav10n=MSFPpreload("_derived/colloque_lyon.htm_cmp_ikmonglets110_vbtn.gif"); MSFPnav10h=MSFPpreload("_derived/colloque_lyon.htm_cmp_ikmonglets110_vbtn_a.gif"); } // --></script><a href="colloque_lyon.htm" language="JavaScript" onmouseover="if(MSFPhover) document['MSFPnav10'].src=MSFPnav10h.src" onmouseout="if(MSFPhover) document['MSFPnav10'].src=MSFPnav10n.src"><img src="_derived/colloque_lyon.htm_cmp_ikmonglets110_vbtn.gif" width="167" height="15" border="0" alt="Colloque partage des savoirs" name="MSFPnav10"></a></font></p> <p><a href="mailto:jmblancherie@i-km.com"><font size="2">Contact i-KM</font></a></p> <p><a href="inscriptionliste.htm"><font size="2">S'inscrire sur la liste d'changes</font></a></p>  <p><font size="2"><a target="blank" href="http://www.mayeticvillage.fr/i-communautes">Rejoindre l'espace des i-communauts</a></font></p>  <p style="line-height: 100%; margin-left: 0"><font color="#FFFFFF"><script language="JavaScript"><!-- if(MSFPhover) { MSFPnav11n=MSFPpreload("_derived/liens_changement.htm_cmp_ikmonglets110_vbtn.gif"); MSFPnav11h=MSFPpreload("_derived/liens_changement.htm_cmp_ikmonglets110_vbtn_a.gif"); } // --></script><a href="liens_changement.htm" language="JavaScript" onmouseover="if(MSFPhover) document['MSFPnav11'].src=MSFPnav11h.src" onmouseout="if(MSFPhover) document['MSFPnav11'].src=MSFPnav11n.src"><img src="_derived/liens_changement.htm_cmp_ikmonglets110_vbtn.gif" width="167" height="15" border="0" alt="Liens_changement" name="MSFPnav11"></a> </font> </p>  <p>&nbsp;</p>  <p>&nbsp;</p>  <p>&nbsp;</p>  <p style="background-color: #336633"><b><font size="2" color="#FFFFFF"><span style="font-variant: small-caps">Thmes de mme niveau...</span></font></b></p>  <p><script language="JavaScript"><!-- if(MSFPhover) { MSFPnav12n=MSFPpreload("_derived/KM_Forum_2001.htm_cmp_ikmonglets110_vbtn.gif"); MSFPnav12h=MSFPpreload("_derived/KM_Forum_2001.htm_cmp_ikmonglets110_vbtn_a.gif"); } // --></script><a href="KM_Forum_2001.htm" language="JavaScript" onmouseover="if(MSFPhover) document['MSFPnav12'].src=MSFPnav12h.src" onmouseout="if(MSFPhover) document['MSFPnav12'].src=MSFPnav12n.src"><img src="_derived/KM_Forum_2001.htm_cmp_ikmonglets110_vbtn.gif" width="167" height="15" border="0" alt="KM Forum 2001" name="MSFPnav12"></a><br><script language="JavaScript"><!-- if(MSFPhover) { MSFPnav13n=MSFPpreload("_derived/km_europe_2001.htm_cmp_ikmonglets110_vbtn.gif"); MSFPnav13h=MSFPpreload("_derived/km_europe_2001.htm_cmp_ikmonglets110_vbtn_a.gif"); } // --></script><a href="km_europe_2001.htm" language="JavaScript" onmouseover="if(MSFPhover) document['MSFPnav13'].src=MSFPnav13h.src" onmouseout="if(MSFPhover) document['MSFPnav13'].src=MSFPnav13n.src"><img src="_derived/km_europe_2001.htm_cmp_ikmonglets110_vbtn.gif" width="167" height="15" border="0" alt="KM Europe 2001" name="MSFPnav13"></a><br><img src="_derived/Conference_Echos.htm_cmp_ikmonglets110_vbtn_p.gif" width="167" height="15" border="0" alt="Conference_Echos"><br><script language="JavaScript"><!-- if(MSFPhover) { MSFPnav14n=MSFPpreload("_derived/ENSAM_KM.htm_cmp_ikmonglets110_vbtn.gif"); MSFPnav14h=MSFPpreload("_derived/ENSAM_KM.htm_cmp_ikmonglets110_vbtn_a.gif"); } // --></script><a href="ENSAM_KM.htm" language="JavaScript" onmouseover="if(MSFPhover) document['MSFPnav14'].src=MSFPnav14h.src" onmouseout="if(MSFPhover) document['MSFPnav14'].src=MSFPnav14n.src"><img src="_derived/ENSAM_KM.htm_cmp_ikmonglets110_vbtn.gif" width="167" height="15" border="0" alt="ENSAM qu'attendre du KM ?" name="MSFPnav14"></a><br><script language="JavaScript"><!-- if(MSFPhover) { MSFPnav15n=MSFPpreload("_derived/storytellingEvents.htm_cmp_ikmonglets110_vbtn.gif"); MSFPnav15h=MSFPpreload("_derived/storytellingEvents.htm_cmp_ikmonglets110_vbtn_a.gif"); } // --></script><a href="storytellingEvents.htm" language="JavaScript" onmouseover="if(MSFPhover) document['MSFPnav15'].src=MSFPnav15h.src" onmouseout="if(MSFPhover) document['MSFPnav15'].src=MSFPnav15n.src"><img src="_derived/storytellingEvents.htm_cmp_ikmonglets110_vbtn.gif" width="167" height="15" border="0" alt="Storytelling Events" name="MSFPnav15"></a><br><script language="JavaScript"><!-- if(MSFPhover) { MSFPnav16n=MSFPpreload("_derived/futuribles1.htm_cmp_ikmonglets110_vbtn.gif"); MSFPnav16h=MSFPpreload("_derived/futuribles1.htm_cmp_ikmonglets110_vbtn_a.gif"); } // --></script><a href="futuribles1.htm" language="JavaScript" onmouseover="if(MSFPhover) document['MSFPnav16'].src=MSFPnav16h.src" onmouseout="if(MSFPhover) document['MSFPnav16'].src=MSFPnav16n.src"><img src="_derived/futuribles1.htm_cmp_ikmonglets110_vbtn.gif" width="167" height="15" border="0" alt="Futuribles" name="MSFPnav16"></a><br><script language="JavaScript"><!-- if(MSFPhover) { MSFPnav17n=MSFPpreload("_derived/net_2002.htm_cmp_ikmonglets110_vbtn.gif"); MSFPnav17h=MSFPpreload("_derived/net_2002.htm_cmp_ikmonglets110_vbtn_a.gif"); } // --></script><a href="net_2002.htm" language="JavaScript" onmouseover="if(MSFPhover) document['MSFPnav17'].src=MSFPnav17h.src" onmouseout="if(MSFPhover) document['MSFPnav17'].src=MSFPnav17n.src"><img src="_derived/net_2002.htm_cmp_ikmonglets110_vbtn.gif" width="167" height="15" border="0" alt="Net 2002" name="MSFPnav17"></a> </p>  <!--mstheme--></font></td><td valign="top" width="24"></td><!--msnavigation--><td valign="top"><!--mstheme--><font face="Arial">                                             <p class="MsoNormal" align="left" style="margin-right:-25.7pt;text-align:left">&nbsp;</p>          <p class="MsoNormal" align="left" style="margin-right:-25.7pt;text-align:left"><a href="KM%20et%20changement.ppt">Les slides de l'intervention de J-M Blancherie&nbsp;</a></p>          <p class="MsoNormal" align="left" style="margin-right:-25.7pt;text-align:left"><span style="font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">&nbsp;</span><span style="font-size:10.0pt;mso-bidi-font-size: 12.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;;mso-fareast-language: EN-US"><o:p>         </o:p>         </span></p>         <p class="MsoNormal" align="center" style="margin-right:-25.7pt;text-align:center"><span style="font-size:9.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">2<sup>me</sup> confrence annuelle</span><span style="font-size:9.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;;mso-fareast-language:EN-US"><o:p>         </o:p>         </span></p>         <h2 style="margin-top:12.0pt;margin-right:-25.7pt;margin-bottom:3.0pt; margin-left:0cm;text-indent:0cm"><!--mstheme--><font face="Times New Roman, Times New Roman, Times" color="#996600">MANAGEMENT DES CONNAISSANCES<span style="mso-fareast-language: EN-US"><o:p>         </o:p>         </span><!--mstheme--></font></h2>         <p class="MsoHeader" align="center" style="margin-right:-25.7pt;text-align:center; tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight: normal"><i style="mso-bidi-font-style:normal"><span style="font-family:Arial; mso-bidi-font-family:&quot;Times New Roman&quot;">Levier des grandes fonctions stratgiques de l'entreprise<o:p>         </o:p>         </span></i></b></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><i style="mso-bidi-font-style:normal"><span style="font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">&nbsp;<o:p>         </o:p>         </span></i></b></p>         <p class="MsoHeader" align="center" style="margin-right:-25.7pt;text-align:center; tab-stops:36.0pt center 8.0cm right 16.0cm"><span style="font-size:9.0pt; mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">Mardi 24 avril 2001<o:p>         </o:p>         </span></p>         <p class="MsoHeader" align="center" style="margin-right:-25.7pt;text-align:center; tab-stops:36.0pt center 8.0cm right 16.0cm"><span style="font-size:9.0pt; mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">Htel Inter-Continental, Paris</span><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt"><o:p>         </o:p>         </span></p>         <p class="MsoNormal" style="margin-right:-25.7pt"><span style="font-size:9.0pt; mso-bidi-font-size:12.0pt">&nbsp;</span><span style="font-size:9.0pt; mso-bidi-font-size:12.0pt;mso-fareast-language:EN-US"><o:p>         </o:p>         </span></p>         <p class="MsoNormal" align="center" style="margin-right:-25.7pt;text-align:center"><span style="font-size:9.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">Dbats anims par Jean-Pierre LEWANDOWSKI,</span><span style="font-size:9.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;;mso-fareast-language:EN-US"><o:p>         </o:p>         </span></p>         <p class="MsoNormal" align="center" style="margin-right:-25.7pt;text-align:center"><span style="font-size:9.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">Rdacteur en chef Les Echos Sup, Les Echos</span><span style="font-size:9.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;;mso-fareast-language:EN-US"><o:p>         </o:p>         </span></p>         <p class="MsoNormal" align="left" style="margin-right:-25.7pt;text-align:left"><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 12.0pt">&nbsp;</span><span style="font-size:9.0pt;mso-bidi-font-size:12.0pt;mso-fareast-language:EN-US"><o:p>         </o:p>         </span></b></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">9h00-9h15<span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span></span></i><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">INTRODUCTION<o:p>         </o:p>         </span></b></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">&nbsp;<o:p>         </o:p>         </span></b></p>         <p class="MsoHeader" align="center" style="margin-right:-25.7pt;text-align:center; tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight: normal"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt; mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">I. LES LEVIERS DE LA REUSSITE<o:p>         </o:p>         </span></i></b></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">&nbsp;<o:p>         </o:p>         </span></p>         <p class="MsoHeader" style="margin-top:0cm;margin-right:-25.7pt;margin-bottom: 0cm;margin-left:72.0pt;margin-bottom:.0001pt;text-indent:-72.0pt;tab-stops: 36.0pt center 8.0cm right 16.0cm"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">9h15-9h45<span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span></span></i><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">STOCKER DES DONNEES OU REPONDRE AUX BESOINS ?<o:p>         </o:p>         </span></b></p>         <p class="MsoHeader" style="margin-top:0cm;margin-right:-25.7pt;margin-bottom: 0cm;margin-left:72.0pt;margin-bottom:.0001pt;text-indent:-72.0pt;tab-stops: 36.0pt center 8.0cm right 16.0cm"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;"><span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span><b style="mso-bidi-font-weight: normal">Pierre DAGNEAU</b>, Analyste, Gigagroup<b style="mso-bidi-font-weight: normal"><o:p>         </o:p>         </b></span></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">&nbsp;<o:p>         </o:p>         </span></b></p>         <p class="MsoHeader" style="margin-top:0cm;margin-right:-25.7pt;margin-bottom: 0cm;margin-left:72.0pt;margin-bottom:.0001pt;text-indent:-72.0pt;tab-stops: 36.0pt center 8.0cm right 16.0cm"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">9h45-10h15<span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span></span></i><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">APPROCHE METIER OU APPROCHE TRANSVERSALE&nbsp;?<o:p>         </o:p>         </span></b></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><i style="mso-bidi-font-style:normal"><span style="mso-tab-count: 2; font-size: 9.0pt; mso-bidi-font-size: 10.0pt; font-family: Arial; mso-bidi-font-family: Times New Roman">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span></i><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">Virginie BAUVAIS</span></b><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt; font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">, Charge de mission KM, CIGREF<o:p>         </o:p>         </span></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">&nbsp;<o:p>         </o:p>         </span></p>         <p class="MsoHeader" align="center" style="margin-right:-25.7pt;text-align:center; tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight: normal"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt; mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">II. LE KM AU SERVICE DES METIERS<o:p>         </o:p>         </span></i></b></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">&nbsp;<o:p>         </o:p>         </span></i></b></p>         <p class="MsoHeader" style="margin-top:0cm;margin-right:-25.7pt;margin-bottom: 0cm;margin-left:72.0pt;margin-bottom:.0001pt;text-indent:-72.0pt;tab-stops: 36.0pt center 8.0cm right 16.0cm"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">10h15-10h45<span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span></span></i><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">KM ET METIERS<br>         <i style="mso-bidi-font-style:normal">Les initiatives KM dUsinor pour la qualit, les ressources humaines, la R&amp;D et la supply chain<o:p>         </o:p>         </i></span></b></p>         <p class="MsoHeader" style="margin-top:0cm;margin-right:-25.7pt;margin-bottom: 0cm;margin-left:72.0pt;margin-bottom:.0001pt;text-indent:-72.0pt;tab-stops: 36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;"><span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span>Jol FRIGIERE</span></b><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">, Charg de mission KM, Usinor<b style="mso-bidi-font-weight: normal"><o:p>         </o:p>         </b></span></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">&nbsp;<o:p>         </o:p>         </span></b></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">10h45-11h15<span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span><b style="mso-bidi-font-weight:normal">Pause</b><span style="mso-tab-count:2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span></span></i><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;"><o:p>         </o:p>         </span></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">&nbsp;<o:p>         </o:p>         </span></i></b></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">11h15-11h45<span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span></span></i><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">KM ET INGENIERIE<o:p>         </o:p>         </span></b></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;"><span style="mso-tab-count:2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span><i style="mso-bidi-font-style:normal">La gestion du savoir-faire applique aux projets dingnierie<o:p>         </o:p>         </i></span></b></p>         <p class="MsoNormal" style="margin-right:-25.7pt"><span style="font-size:9.0pt; mso-bidi-font-size:12.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;"><span style="mso-tab-count:2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span><b style="mso-bidi-font-weight:normal">Mario STURMA</b>, Responsable de la gestion du savoir-faire, Air Liquide</span><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;;mso-fareast-language:EN-US"><o:p>         </o:p>         </span></i></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">&nbsp;<o:p>         </o:p>         </span></i></b></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">11h45-12h15<span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span></span></i><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">KM ET MANAGEMENT DU CHANGEMENT<o:p>         </o:p>         </span></b></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;"><span style="mso-tab-count:2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span>Jean-Marc BLANCHERIE</span></b><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt; font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">, Fondateur de i-KM<o:p>         </o:p>         </span></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">&nbsp;<o:p>         </o:p>         </span></i></b></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">12h15-12h45<span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span></span></i><b style="mso-bidi-font-weight: normal"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family: Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">KM ET RELATION-CLIENTS -         <i style="mso-bidi-font-style:normal">Comment utiliser les donnes-clients<o:p>         </o:p>         </i></span></b></p>         <p class="MsoHeader" style="margin-top:0cm;margin-right:-25.7pt;margin-bottom: 0cm;margin-left:72.0pt;margin-bottom:.0001pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><span lang="EN-US" style="font-size:9.0pt; mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;; mso-ansi-language:EN-US">Joelle CLASTERE</span></b><span lang="EN-US" style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;;mso-ansi-language:EN-US">, European CRM Business Manager, General Electric Medical Systems<o:p>         </o:p>         </span></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><span lang="EN-US" style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial; mso-bidi-font-family:&quot;Times New Roman&quot;;mso-ansi-language:EN-US">&nbsp;<o:p>         </o:p>         </span></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">12h45-14h45<span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span><b style="mso-bidi-font-weight:normal">Djeuner<o:p>         </o:p>         </b></span></i></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">&nbsp;<o:p>         </o:p>         </span></i></b></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">14h45-15h15<span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span></span></i><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">KM ET QUALITE<o:p>         </o:p>         </span></b></p>         <p class="MsoHeader" style="margin-top:0cm;margin-right:-25.7pt;margin-bottom: 0cm;margin-left:72.0pt;margin-bottom:.0001pt;text-indent:-72.0pt;tab-stops: 36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;"><span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span><i style="mso-bidi-font-style:normal">Matrise des processus et management des connaissances pour les nouvelles versions des normes ISO 9001 et 9004<o:p>         </o:p>         </i></span></b></p>         <p class="MsoHeader" style="margin-top:0cm;margin-right:-25.7pt;margin-bottom: 0cm;margin-left:72.0pt;margin-bottom:.0001pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">Michel CATTAN</span></b><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">, Expert en analyse et matrise des processus, Membre de lECTI (Echanges et Consultations Techniques Internationaux)<o:p>         </o:p>         </span></p>         <p class="MsoHeader" align="center" style="margin-right:-25.7pt;text-align:center; tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight: normal"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt; mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">&nbsp;<o:p>         </o:p>         </span></i></b></p>         <p class="MsoHeader" align="center" style="margin-right:-25.7pt;text-align:center; tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight: normal"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt; mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">III. LA MISE EN PLACE<o:p>         </o:p>         </span></i></b></p>         <p class="MsoHeader" align="center" style="margin-right:-25.7pt;text-align:center; tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight: normal"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt; mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">&nbsp;<o:p>         </o:p>         </span></i></b></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">15h15-15h45<span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span></span></i><b style="mso-bidi-font-weight: normal"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family: Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">TYPOLOGIE DES OUTILS&nbsp;: QUELS OUTILS POUR QUELS BESOINS&nbsp;?<o:p>         </o:p>         </span></b></p>         <p class="MsoHeader" style="margin-top:0cm;margin-right:-25.7pt;margin-bottom: 0cm;margin-left:72.0pt;margin-bottom:.0001pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">Jean-Louis ERMINE</span></b><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt; font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">, Prsident, Club Gestion des Connaissances<o:p>         </o:p>         </span></p>         <p class="MsoHeader" style="margin-top:0cm;margin-right:-25.7pt;margin-bottom: 0cm;margin-left:72.0pt;margin-bottom:.0001pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">&nbsp;<o:p>         </o:p>         </span></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">15h45-16h15<span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span><b style="mso-bidi-font-weight:normal">Pause<o:p>         </o:p>         </b></span></i></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">&nbsp;<o:p>         </o:p>         </span></i></b></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">16h15-16h45</span></i><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;"><span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span><b style="mso-bidi-font-weight:normal">LA MISE EN PLACE DUN PROJET KM<o:p>         </o:p>         </b></span></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;"><span style="mso-tab-count:2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span>Du diagnostic  l'accompagnement au changement</span></i></b><i style="mso-bidi-font-style: normal"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family: Arial;mso-bidi-font-family:&quot;Times New Roman&quot;"><o:p>         </o:p>         </span></i></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;"><span style="mso-tab-count:2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span><b style="mso-bidi-font-weight:normal">Michel BRAYARD</b>, Directeur Grands Projets, Groupe Euriware <o:p>         </o:p>         </span></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;">&nbsp;<o:p>         </o:p>         </span></p>         <p class="MsoHeader" style="margin-right:-25.7pt;tab-stops:36.0pt center 8.0cm right 16.0cm"><i style="mso-bidi-font-style:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">16h45-17h15<span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span></span></i><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">QUELS BENEFICES POUR QUELS COUTS&nbsp;?<o:p>         </o:p>         </span></b></p>         <p class="MsoHeader" style="margin-top:0cm;margin-right:-25.7pt;margin-bottom: 0cm;margin-left:72.0pt;margin-bottom:.0001pt;text-indent:-72.0pt;tab-stops: 36.0pt center 8.0cm right 16.0cm"><b style="mso-bidi-font-weight:normal"><span style="font-size:9.0pt;mso-bidi-font-size:10.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;"><span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span><i style="mso-bidi-font-style:normal">Les aspects chiffrables, les bnfices intangibles et les limites, le cot du non-KM<o:p>         </o:p>         </i></span></b></p>         <p class="MsoHeader" style="margin-top:0cm;margin-right:-25.7pt;margin-bottom: 0cm;margin-left:72.0pt;margin-bottom:.0001pt;text-indent:-72.0pt;tab-stops: 36.0pt center 8.0cm right 16.0cm"><span style="font-size:9.0pt;mso-bidi-font-size: 10.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;"><span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span><b style="mso-bidi-font-weight: normal">Richard COLLIN</b>, Fondateur du KM Forum<o:p>         </o:p>         </span></p>         <p class="MsoNormal" style="margin-right:-25.7pt"><span style="font-size:9.0pt; mso-bidi-font-size:12.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;">&nbsp;</span><span style="font-size:9.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;mso-bidi-font-family: &quot;Times New Roman&quot;;mso-fareast-language:EN-US"><o:p>         </o:p>         </span></p>         <p class="MsoNormal" style="margin-right:-25.7pt"><i style="mso-bidi-font-style: normal"><span lang="EN-US" style="font-size:9.0pt;mso-bidi-font-size:12.0pt; font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;;mso-ansi-language: EN-US">17h15-17h45<span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;         </span></span></i><b style="mso-bidi-font-weight:normal"><span lang="EN-US" style="font-size:9.0pt; mso-bidi-font-size:12.0pt;font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;; mso-ansi-language:EN-US">CONCLUSION</span></b><b style="mso-bidi-font-weight: normal"><span lang="EN-US" style="font-size:9.0pt;mso-bidi-font-size:12.0pt; font-family:Arial;mso-bidi-font-family:&quot;Times New Roman&quot;;mso-ansi-language: EN-US;mso-fareast-language:EN-US"><o:p>         </o:p>         </span></b></p>         <p class="MsoNormal">&nbsp;<o:p>         </o:p>                                               <!--mstheme--></font><!--msnavigation--></td></tr><!--msnavigation--></table></body>  </html> 
